Work Examples
Emerald Retail Point of Sale
I directed the product design for NCR Emerald which is the cloud-enabled POS platform that unifies and runs retail stores — from payments to back office and beyond.
Mobile Shopping (eCommerce)
NCR’s “in-store shopping” is the result of our innovation Design workshops which focused on customer and shopper needs. This led to an acquisition and integration to deliver in-store mobile commerce.
Self-Checkout: Grocery
My team redesigned this SaaS self-service product. Hear from a grocery retail customer how it improves their store experience
Self-Checkout: Fuel Retailers
Self-Checkout applied to convenience, fuel, & gas station retailers
IBM Design Thinking
At IBM, I trained and led customer teams through the enterprise Design Thinking introduced by our esteemed leader, Phil Gilbert.
AT&T FlexWare
My team at IBM led Design Thinking and customer strategy for this complex network infrastructure product