Customer Experience & Product Design – Entrepreneurial, hands-on leader focused on transformation, integration, and innovation. I take a customer / user-centric approach as a market differentiator and revenue generator.
Over my career, I have developed, delivered, and owned business-critical product solutions (web/mobile/commerce) across the consumer goods, travel, retail, and telecommunications industries.
I help companies capitalize on the intersection of traditional, physical, and digital customer experiences. Architecting ecosystems in which brand communications assets, products and services are introduced, delivered and experienced by users is a key tenet of my approach.
As advisor, I partner with senior clients seeking counsel in digital product development & design, insight-driven innovation and org design. I am passionate about creating a collaborative culture and nurturing cross-functional relationships.
- Partnership-driven philosophy focused on breakthrough new business development ideas and revenue growth planning.
- Deep subject matter expertise across experience design domains. My “customer-first” mindset ensures that ideas are grounded in deep user understanding and that solutions are created to bring lasting positive impact to consumers’ lives, thus creating enduring emotional connections.
- Outstanding track record for inspiring local, global, and geographically distributed teams to execute flawlessly on the most demanding client engagements while maintaining team morale and developing talent.