Designing the World of Customer Experience

Speaking

Invisible Interactions

The future of experience design is moving beyond visual screen design with “invisible interactions” that use voice, gestures, video and haptics to control devices. At AIMA Innovation, I talked about this friendlier wave…

Responsible Social Business

At the recent SoCon conference, I talked about why Socially Responsible businesses have an advantage in Social Media.  My presentation, called “Responsible Social Business“ was inspired by Freeworld’s digital and social…