Designing the World of Customer Experience

Innovation

Invisible Interactions

The future of experience design is moving beyond visual screen design with “invisible interactions” that use voice, gestures, video and haptics to control devices. At AIMA Innovation, I talked about this friendlier wave…

All Googley-Eyed

The Google Glass tour came through Atlanta recently to introduce their freaky awesome device to early adopters across America. ‘New ideas are not only the enemies of old ones;…