Designing the World of Customer Experience

Design

Invisible Interactions

The future of experience design is moving beyond visual screen design with “invisible interactions” that use voice, gestures, video and haptics to control devices. At AIMA Innovation, I talked about this friendlier wave…

The Rise of In-House UX

User experience powerhouse, Adaptive Path recently announced their partnership with Capitol One. This move, while confusing to many, marks two significant changes. Companies are taking user experience design seriously and…