Designing the World of Customer Experience

Invisible Interactions

The future of experience design is moving beyond visual screen design with “invisible interactions” that use voice, gestures, video and haptics to control devices.

At AIMA Innovation, I talked about this friendlier wave of computing that has a more natural way of controlling the technology — powered by cognitive, AI, and predictive personalization. It allows our daily activities to become easier by getting more done with less work.

Our recent work at IBM IX highlights real-world examples that are changing the way people experience technology in their everyday lives.

The evening was hosted by the kind folks at Nebo Agency who posted a nice write up on the AIMA blog.

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