More Human Through Technology
Artificial Intelligence is bringing in a new golden age of business. Organizations that embrace and harness the power of AI will win by better serving and…
Invisible Interactions
The future of experience design is moving beyond visual screen design with “invisible interactions” that use voice, gestures, video and haptics to control devices. At AIMA Innovation, I talked about this friendlier wave…
Our Screenless Future
Now you see it – now you don’t. It’s hard to imagine a world where screens aren’t everywhere. What if people weren’t distracted by mobile phones as…
Work Smarter with Lean UX
“Your goal as a Lean UX designer is to learn as much as you can as quickly as you can. What’s the smallest thing you can…
Data-Inspired Experience Design
At the JBoye conference in Philadelphia, I led a session about how big data insights can be used to inspire great digital products and customer experiences. Track: Digital…
Creative Potential of Big Data
Customer expectations are changing faster than companies can adapt to meet their needs. Somewhere along the race to deliver personalized marketing at scale, business lost sight…
Successful Customer Journey Maps
Having a customer journey map is an eye-opening experience. Once you hold that baby in your arms, your life will be forever changed. Really? Really.