Designing the World of Customer Experience

Emerging Trends

Invisible Interactions

The future of experience design is moving beyond visual screen design with “invisible interactions” that use voice, gestures, video and haptics to control devices. At AIMA Innovation, I talked about this friendlier wave…

All Googley-Eyed

The Google Glass tour came through Atlanta recently to introduce their freaky awesome device to early adopters across America. ‘New ideas are not only the enemies of old ones;…

Seeing the Future @CGIU

In Washington DC this past weekend, I had the opportunity to attend the Clinton Global Initiative University.  Hosted by former President Bill Clinton at George Washington University, the event brought…

Wello WaterWheel

Wello is proof that a simple design can change the world.  This clever water transportation device provides clean water access and economic opportunities to populations in…